Contact Information
EMAIL: contactus@aryagrace.com
Emails are answered Monday thru Friday. Please allow 24 to 72 hours for an email response depending on the day of week your email is sent.
We are out of the office on Saturday and Sunday. Emails may not be answered on these days.
Company Business Days: Monday thru Friday. DO NOT include holidays, weekend days, or shop closing dates when calculating processing/shipping times. Shop closing dates can be found on the calendar located on the main menu of the website.
RETURN POLICY
We only except returns for manufacturer defects. Returns are given in exchange for same item if available or for store credit. Carefully look over each item once you have received your item(s). Even though each item is inspected before shipping, it may still be possible to receive a defective item (excludes items that are labeled as imperfections) . If you think the item(s) you received may be defective please contact us at contactus@aryagrace.com within 3 days of receiving your item. Please attach a picture in your email. We will issue an exchange (or store credit if item is unavailable) for defective items or items that were sent incorrectly (wrong size, wrong color) within 3 days of delivery. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Sale items (if applicable) All Sales Final, unfortunately we can’t offer you a refund or exchange.
If there is an extenuating circumstance and we allow an item to be exchanged for reasons other than listed above customer is responsible for returned shipping costs and for the cost of shipping a new item. This is determined on a case by case basis. Further instructions may be sent to customers for extenuating circumstances.
SHOES:
MEASURE, MEASURE, MEASURE for your desired fit. Size charts will be provided in the description of each listing.
Measure tips: Measurements vary for each child.
Measure your child's foot flat on the ground. Use the size charts in comments as a reference for choosing your desired size. Some like to purchase based off of adding 1/4" to 1/2" to the child's foot measurements.
🚨Disclaimer
READ BELOW FOR FULL DISCLAIMER:
▪️We are not held responsible for your measurements and will not give recommendations on sizing for shoes, the key for a proper fit is to MEASURE accurately.
▪️Everyone will wear shoes differently, some children are tougher on shoes than others, shoes are used for walking and playing on the ground, grass, cement, rocks, play equipment etc. shoes of all kinds even leather will and can scuff - this is normal wear and tear for shoes.
▪️Exchanges will only be given for manufacturer defects taken straight from the box and NOT WORN. We cannot resell shoes that have been tried on or used in any way shape or form. We will not accept any returns/exchanges for shoes that have been worn or tried on.
Shoe orders of 3 or more pairs may not ship in individual shoe boxes. They will be packaged individually in the same packing box or poly mailer.
Fringe Boots are packaged in drawstring bags and packaged in boxes or poly mailers depending of availability.
ORDER CANCELLATIONS
No order cancellations once you have placed your order. All Sales Final. Please double check your order before you checkout to make sure you have the correct color, size etc. If you place a pre-order please read our pre-order policy in full before placing your order.
SELL OUTS
The site may over sell an item at times, if this happens you will receive an email and a refund from us. We apologize in advance and are very sorry if this causes any inconvenience.
BACK ORDERS
During any pre-order sale it is possible that an item may be placed on back order. Please check our Pre-order Update Page regularly for updates on ALL Preorders. NO REFUNDS/ORDER CANCELLATIONS ARE GIVE ON ANY PRE-ORDERS.
SHIPPING
EDITED: April 2020
Shipping Policy is Subject to change.
Shipping and Handling rates are calculated based on weight. Shipping costs will vary depending on the weight of your order and your delivery location.
All items placed in the same order are shipped together.
You now have the option to choose PRIORITY SHIPPING (Includes up to $100 Insurance).
If you choose First Class Shipping with tracking these packages are NOT covered when they are lost by USPS.
Arya Grace LLC is not responsible for lost/damaged packages. We will always do everything we can to make our customers happy.
However, if you want to ensure that your packages are covered by loss/damage - You need to choose PRIORITY SHIPPING at checkout. If a Priority Package is lost, a claim will need to be filed with USPS. We will no longer be able to cover the cost of the items.
PLEASE NOTE: If you want your package covered by USPS - Choose PRIORITY SHIPPING at checkout. Please keep in mind that first class shipping is NOT protected against loss or damage.
We are NOT responsible for lost packages. Once you have received tracking from us via email and your package leaves our possession we are no longer responsible for any packages. If there is a concern or issue with your package please contact USPS Customer Care Center.
Unfortunately we are unable to refund shipping costs for combined orders. Orders may be combined for orders shipping to the same address.
You will receive shipping notification and tracking through email once your item(s) has shipped. Once your item has shipped and leaves our possession, we are not responsible for the package. If there is a concern with tracking please contact the USPS. (see above information)
Ready to ship order processing time is 3-5 business days. Special releases or high volume sale orders can take up to 5-7 business days to ship. Please do not include weekend days (Saturday and Sunday) or holidays when calculating shipping times.
Arya Grace, LLC Business Days: Monday thru Friday
(with the exception of all Holidays)
PRE-ORDER POLICY
From time to time Arya Grace LLC will offer items for PRE-ORDER.
Pre-Order items are purchased BEFORE PRODUCTION. Pre-Order listings are NOT ready to ship. Each pre-order sale has it's own pre-order closing date. The estimated shipping time is located in the description of each pre-order item. Please make note of each pre-order ending date and estimated shipping time before purchasing. Special seasonal pre-orders or custom orders may take longer to ship. To avoid delay in shipping of other pre-order sale items and ready to ship items, please place each pre-order sale in a separate order. All items placed in the same order are shipped together. Estimated production time on all Pre-Orders is 10-12 weeks from closing date of pre-order listing - SUBJECT TO CHANGE WITHOUT NOTICE. Please DO NOT contact us on the status of your pre-order before the estimated production time listed above. These emails will not be answered until the 10-12 week estimated production time. You will receive USPS tracking via email once your pre-order items have shipped. DO NOT place a pre-order If you need an item by a designated date, we cannot guarantee the item will arrive by your designated date. Pre-orders can have production delays. When placing your pre-order you agree to these terms. DO NOT place a pre-order if you are not willing to wait for your item(s) to arrive. NO ORDER CANCELLATIONS, SIZE CHANGES, RETURNS OR EXCHANGES ONCE YOU HAVE PLACED YOUR PRE-ORDER. Pre-Order Updates can be found here: Pre-Order Updates
Graphic T-shirts are Made to Order Click here for our Vinyl/Ink Transfer Design Order and Shipping Policy.
Made to order Ordering, Process & Shipping Policy
**Please note that due to variations amongst computer monitors, actual colors may vary slightly from what appears on your screen.
PLEASE NOTE: All items in this collection need to be checked out separate from other items on the website. If they are placed in the same order with ready to ship items, your ready to ship items will be delayed.
Please read each item description carefully before you place your order.
Personalization is typed exactly how it is stated in your notes at checkout. Please double check spelling of Names - Initials & Monograms make sure they are typed exactly as you want them and in the order that you want them.
Example 3 letter monograms are typed as:
First Name as First Letter
Last Name as Second Letter
Middle Name as Third Letter
(Arya Grace Brown would be ABG)
NO ORDER CANCELLATIONS/REFUNDS ONCE YOU HAVE PLACED ORDER.
Estimated Turnaround Time:
Advertised Graphic Tee Designs: Estimated turnaround time varies per item/per release and is located in the description of each item at the time of purchase. Please take note of this at the time your order is placed. Average estimated processing time is 20 Business Days (does not include weekend days, holidays or other off shop days -other off shop days will be listed on our calendar located on the main menu of the website) from the date your order is paid - Orders are made as fast as possible. Turnaround time is based off of the amount of pending orders, in stock supplies and in stock blank shirt/clothing items. We kindly ask that you please wait to contact us on the status of your order until after the estimated turnaround time. Turnaround time includes shop processing time to complete your order - please allow additional time for shipping (to receive item in hand).
📫We Pre-Print ALL RELEASE order Shipping Labels in bulk at the time we print orders - tracking may not update right away. Delays in processing time may occur and will be posted to our Shipping Calendar located on the main menu of the website. We will ALWAYS update on any delays.
We release new designs to the website weekly or bi-weekly - please note there may be an overlap when releasing new designs.
To better understand our Graphic Tee &other made to order item(s) processing system here is what you can expect:
- Blanks are ordered in bulk weekly or biweekly depending on the amount of pending orders.
- When bulk orders arrive we organize the blanks with each order.
- Shipping Labels are printed for each order - labels are printed in bulk.
- For Sublimation:Transfers are printed then cut/trimmed for each order - this can take LOTS of time with a high volume of orders.
- For Direct to Garment: T-Shirts are prepped for DTG printing then each T-shirt is printed separately - this can take LOTS of time with a high of orders.
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Orders are then moved to our pressing area. Pressing of all orders can take up to 7-10 business days depending on the amount of orders and other business duties needed to be taken care of. Please keep this into consideration when waiting for your tracking to update. Tracking for graphic tee orders may take 7-12 business days to update depending on the pressing time needed for bulk orders.
BRAND SUBSTITUTION AGREEMENT Due to COVID-19 many of our blank wholesale suppliers have a limited supply of t-shirt colors & styles, this may cause limitations on availability of items. The styles/colors you choose from this listing may be substituted with different brands if current brand is not available at the time we place our bulk blank order. We will contact you ONLY if there is a change in color options. Color shades may vary among sizes.
Design Size may vary depending on T-Shirt Size and T-Shirt Style.
Colors may vary from what is shown on your computer screen. Some photos listed are digital mock-ups.
SURPRISE ME T-Shirt Option: Discounted Price. We will choose your t-shirt style/color - you choose your size. These are chosen from our in stock inventory t-shirt blanks. Please no color/style/brand requests when choosing this option. Surprise Me T-Shirts may use the sublimation process for printing depending on blank fabric blend.
Bleached T-Shirts: T-Shirt Brand and Shade may vary per item/order. This option is short sleeve basic tee by default. If you would like a long sleeve style please leave a note at checkout and we will do our best to find a long sleeve-however, if we cannot locate a long sleeve style with our blank supplier- we will send a short sleeve basic tee. By purchasing BLEACHED TEES you are aware that all BLEACHED ITEMS are SOAKED, PRE-WASHED & DRIED. You are also aware that even though we use a bleach neutralizing process after a full bleach, you are aware that bleach does breakdown fabric fibers which may cause a thinning in the fabric and over time can wear much faster than non-bleached tees . You are also aware that the photos in the advertisement poster are modeled photos and all bleached tees are one of a kind-hand bleached individually. Bleached T-Shirts are only available on select listings.
IMPORTANT INFORMATION REGARDING DARK COLORED T-SHIRTS:
Dark Colored T-Shirt are pre-treated with a special formula prior to printing to allow the colors to sit on top of a white under-base. This is required prior for direct to garment printing on all dark t-shirt colors or any designs that require white ink to be printed. We recommend washing your Arya Grace Graphic Tee prior to wearing. This will eliminate some of the “stiffness” of the design area. Please follow the Graphic Tee Washing instructions located on the hang tag sent with your order. If your t-shirt design has white font using white ink, the white font may appear transparent in some areas(showing the black from the t-shirt in some areas). This may also occur with colored fonts requiring a white under base.
Graphic Tee T-Shirt Blanks are ordered after your order is placed and it is possible that at any time t-shirt blanks can be placed on back-order and may delay the standard graphic tee turnaround time.
GRAPHIC TEE WASHING INSTRUCTIONS:
Machine Wash Cold, Gentle or Delicate Cycle. (SEPARATE)
Mild Detergent
No Fabric Softener
DO NOT IRON
Lay item flat to dry/Hang to dry
***DO NOT PLACE GRAPHIC TEE ITEMS IN THE DRYER.
GRAPHIC TEE PRINT METHODS:
Direct to Garment: Designs are printed directly onto t-shirt fabric using high quality inks, commercial direct to garment printer and cured with a commercial heat press.
Dye Sublimation Transfers: Pressed on White Tees unless stated differently in listing description - please read each description before placing your order. Sublimation Transfers are printed on high quality sublimation transfer sheets with high quality ink, There is no feel of the design at all once pressed on the shirt, the dye is pressed directly into the polyester fibers, the design will last the lifetime of the shirt but will have a different look depending on the fabric type.
Below is a description of the different fabric types we press on:
Graphics/Designs pressed on clothing with 65% Polyester may fade after washing and give the design more of a vintage look.
Graphics/Designs pressed on clothing with 50% Polyester or less will have a faded/vintage look and may fade after washing.
Polyester Tees that are placed on back-order for sublimation printing by our wholesale supplier may be substituted for 50/50 or 65/35 Blend Tees. This will give the design a vintage look.
All Marble colors will have a vintage look - darker marble colors will have more of a vintage look.
Discounted Tees: Discounted Tees May have minor imperfections.
Custom Orders: Estimated turnaround time will be discussed at the time of purchase. Turnaround time will depend on the size of order, type of design, item colors/sizes. Custom orders will include an additional $5 fee.
If you would like to place a custom Graphic Tee order please email us at info@aryagrace.com. Please include Your Name, Shirt Style, Desired design (attach a photo example if possible). We will respond in a timely manner. A Custom link will be set up on the website for you to purchase your custom order.
**Please note that, due to variations amongst computer monitors, actual colors may vary slightly from what appears on your screen.
Arya Grace LLC does not take credit for creating all of the graphic tee designs we sell. However, commercial licenses have been obtained when required. Commercial use clipart is sometimes used to create our own designs, other fully created designs are purchased for commercial use.
Care and Washing instructions will be included with each order.
NO ORDER CANCELLATIONS, SIZE CHANGES, RETURNS OR EXCHANGES ONCE YOU HAVE PLACED YOUR ORDER.
