Emails are answered Monday thru Friday. Please allow 24 to 72 hours for an email response depending on the day of week your email is sent.
We are out of the office on Saturday and Sunday. Emails may not be answered on these days.
Company Business Days: Monday thru Friday. DO NOT include holidays, weekend days, or shop closing dates when calculating processing/shipping times. Shop closing dates can be found on the calendar located on the main menu of the website.
Sale items (if applicable) All Sales Final, unfortunately we can’t offer you a refund or exchange.
If there is an extenuating circumstance and we allow an item to be exchanged for reasons other than listed above customer is responsible for returned shipping costs and for the cost of shipping a new item. This is determined on a case by case basis. Further instructions may be sent to customers for extenuating circumstances.
MEASURE, MEASURE, MEASURE for your desired fit. Size charts will be provided in the description of each listing.
Measure tips: Measurements vary for each child.
Measure your child's foot flat on the ground. Use the size charts in comments as a reference for choosing your desired size. Some like to purchase based off of adding 1/4" to 1/2" to the child's foot measurements.
READ BELOW FOR FULL DISCLAIMER:
▪️We are not held responsible for your measurements and will not give recommendations on sizing for shoes, the key for a proper fit is to MEASURE accurately.
▪️Everyone will wear shoes differently, some children are tougher on shoes than others, shoes are used for walking and playing on the ground, grass, cement, rocks, play equipment etc. shoes of all kinds even leather will and can scuff - this is normal wear and tear for shoes.
▪️Exchanges will only be given for manufacturer defects taken straight from the box and NOT WORN. We cannot resell shoes that have been tried on or used in any way shape or form. We will not accept any returns/exchanges for shoes that have been worn or tried on.
Shoe orders of 3 or more pairs may not ship in individual shoe boxes. They will be packaged individually in the same packing box or poly mailer.
Fringe Boots are packaged in drawstring bags and packaged in boxes or poly mailers depending of availability.ORDER CANCELLATIONS
No order cancellations once you have placed your order. All Sales Final. Please double check your order before you checkout to make sure you have the correct color, size etc. If you place a pre-order please read our pre-order policy in full before placing your order.SELL OUTS
During any pre-order sale it is possible that an item may be placed on back order. Please check our Pre-order Update Page regularly for updates on ALL Preorders. NO REFUNDS/ORDER CANCELLATIONS ARE GIVE ON ANY PRE-ORDERS.
Shipping Policy is Subject to change.
Shipping and Handling rates are calculated based on weight. Shipping costs will vary depending on the weight of your order and your delivery location.
All items placed in the same order are shipped together.
You now have the option to choose PRIORITY SHIPPING (Includes up to $100 Insurance).
If you choose First Class Shipping with tracking these packages are NOT covered when they are lost by USPS.
Arya Grace LLC is not responsible for lost/damaged packages. We will always do everything we can to make our customers happy.
However, if you want to ensure that your packages are covered by loss/damage - You need to choose PRIORITY SHIPPING at checkout. If a Priority Package is lost, a claim will need to be filed with USPS. We will no longer be able to cover the cost of the items.
PLEASE NOTE: If you want your package covered by USPS - Choose PRIORITY SHIPPING at checkout. Please keep in mind that first class shipping is NOT protected against loss or damage.
We are NOT responsible for lost packages. Once you have received tracking from us via email and your package leaves our possession we are no longer responsible for any packages. If there is a concern or issue with your package please contact USPS Customer Care Center.
Unfortunately we are unable to refund shipping costs for combined orders. Orders may be combined for orders shipping to the same address.
You will receive shipping notification and tracking through email once your item(s) has shipped. Once your item has shipped and leaves our possession, we are not responsible for the package. If there is a concern with tracking please contact the USPS. (see above information)
Ready to ship order processing time is 3-5 business days. Special releases or high volume sale orders can take up to 5-7 business days to ship. Please do not include weekend days (Saturday and Sunday) or holidays when calculating shipping times.
Made to order items processing time is approximately 15-20 Business Days. This is an estimated processing time as times may vary depending on amount of pending orders. If you know you need your made to order item by a designated date please email us at firstname.lastname@example.org to let us know and we will gladly work with you.
Arya Grace LLC Business Days: Monday thru Friday
(with the exception of all Holidays and Shop Close Dates)
- Blanks are ordered in bulk weekly or biweekly depending on the amount of pending orders.
- When bulk orders arrive we organize the blanks with each order.
- Shipping Labels are printed for each order - labels are printed in bulk.
- For Sublimation:Transfers are printed then cut/trimmed for each order - this can take LOTS of time with a high volume of orders.
- For Direct to Garment: T-Shirts are prepped for DTG printing then each T-shirt is printed separately - this can take LOTS of time with a high of orders. Each item that uses our DTG print process has a curing time and pressing time right after it leaves the printer.
- Orders are then moved to our pressing area. Pressing of all orders can take up to 7-10 business days depending on the amount of orders and other business duties needed to be taken care of. Please keep this into consideration when waiting for your tracking to update. Tracking for graphic tee orders may take 7-12 business days to update depending on the pressing time needed for bulk orders.
**Please note that, due to variations amongst computer monitors, actual colors may vary slightly from what appears on your screen.